General
Getting Started
- ★ Switching from ReadyNAS Vault Desktop App to ElephantDrive Desktop App
- ★ How to Manually Update the ReadyNAS Vault in my ReadyNAS
- ★ Enabling the Vault - ReadyNAS OS 6
- ★ Enabling the Vault - RAIDiator 5.3
- ★ Enabling the Vault - RAIDiator 4.1/4.2
- System Requirements
Features
- ★ Web Portal - Modifying Versioning Rules
- ★ Web Portal - Modifying Archiving Rules
- Desktop Application - Everywhere Folder
- Desktop Application - Modifying Versioning Rules
- Desktop Application - Modifying Archiving Rules
- Sub-Accounts: Multiple Users Under One Account
Managing Backups and Data
Accessing and Restoring Data
Security, Privacy, and Compliance
FAQ - Reseller Program
Troubleshooting
Frequently Asked Questions
FAQ - General
- ★ Why Am I Unable to Download Files from My Account Through a Browser?
- ★ Which ReadyNAS Firmware am I running?
- ★ How do I enable the Vault?
- Does your system back up "opened" files such as a database?
- ReadyNAS Snapshot and the Vault
- ReadyNAS Vault Release Notes
FAQ - Security, Privacy & Compliance
- ★ How Can ReadyNAS Vault Help Me If I Were Infected by Ransomware?
- Where is my account data physically stored?
- If I delete an already backed up file from my ReadyNAS, will it also be deleted from my account?
- How is my data secured at ReadyNAS Vault?
- How do I know my credit card and personal information is safe?
FAQ - Pricing & Payment
- Why doesn't the amount I was charged for overage correlate with the amount of data I have in my account?
- What happens when I exceed the maximum amount of usage for my account type?
- How much does ReadyNAS Vault cost?
- How can I change my credit card on file?
- How can I get an invoice for my subscription?
- What happens if my payment fails or if my card is declined?
FAQ - Account & Subscription
- You Just Purchased a ReadyNAS Device but the Vault is Not Working
- What is your refund policy?
- How do I cancel my ReadyNAS Vault account?
- I have created an account. Now how do I enable my ReadyNAS Vault backup?
- How do I upgrade to a higher volume plan?
- If I upgrade to a higher volume subscription level, when will I get charged and will it be pro-rated?