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  2. Frequently Asked Questions
  3. FAQ - Account & Subscription

FAQ - Account & Subscription

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  • You Just Purchased a ReadyNAS Device but the Vault is Not Working
  • What is your refund policy?
  • How do I cancel my ReadyNAS Vault account?
  • I have created an account. Now how do I enable my ReadyNAS Vault backup?
  • How do I upgrade to a higher volume plan?
  • If I upgrade to a higher volume subscription level, when will I get charged and will it be pro-rated?
  • How do I upgrade from a free trial or promotion to a paid subscription?
  • Am I running the latest version of the ReadyNAS Vault software? How do I upgrade?
  • I forgot my password? What should I do?
  • How do I update my billing profile?
  • Can I change my email address or username?
  • I'm not receiving emails from ReadyNAS Vault. How do I fix this?
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