FAQ - Account & Subscription
- You Just Purchased a ReadyNAS Device but the Vault is Not Working
- What is your refund policy?
- How do I cancel my ReadyNAS Vault account?
- I have created an account. Now how do I enable my ReadyNAS Vault backup?
- How do I upgrade to a higher volume plan?
- If I upgrade to a higher volume subscription level, when will I get charged and will it be pro-rated?
- How do I upgrade from a free trial or promotion to a paid subscription?
- Am I running the latest version of the ReadyNAS Vault software? How do I upgrade?
- I forgot my password? What should I do?
- How do I update my billing profile?
- Can I change my email address or username?
- I'm not receiving emails from ReadyNAS Vault. How do I fix this?