Downloading files from your account through a browser requires Java.
However, many major browsers, Chrome for example, have opted to discontinue Java support.
To work around this change, we recommend the following procedure:
- Download our desktop client: https://www.vaultservices.net/download
- Install and run the client on your desktop/laptop. (This will install and enable a plugin for your browsers to utilize for downloads and uploads.)
- Log into the ReadyNAS Vault desktop client.
- Open up a browser and proceed to downloading your file(s). If you encounter a prompt to run our plugin, please click OK or Allow to agree to proceed.
For additional support, please email firstname.lastname@example.org.
Note: The ReadyNAS Vault desktop client requires Java to be installed on your machine, please visit java.com/en/download/ to obtain the latest version of Java.